Team & Notification Seats

What are Seats?

UptimeIO uses a seat-based model to determine how many people can receive notifications. There are two types of seats:

Team Seats

Team members with full dashboard access

Notification Seats

Notification recipients without dashboard access

Team Seats

What They Are

Team seats allow you to add additional team members to your organization with full dashboard access.

What Team Members Can Do

✅ Full Access:

View all monitors and incidents
Create and edit monitors
Configure notification profiles
Manage integrations
Create status pages
View analytics and reports
Each member can add 1 email + 1 SMS integration

Pricing

Plan	Included Seats	Add-on Price
Free	0 (owner only)	Not available
Solo Basic	0 (owner only)	Not available
Solo Pro	1 team member	$4/month per additional
Team	5 team members	$4/month per additional
Organization Basic	10 team members	$4/month per additional
Organization Standard	20 team members	$4/month per additional
Organization Enterprise	30 team members	$4/month per additional

Team seats are not available on Free or Solo Basic plans. Upgrade to Solo Pro or higher to add team members.

Example: Team Plan

Base Plan: Team ($29/month)
Included: 5 team members

Add 3 more team members:
Cost: 3 × $4 = $12/month

Total: $29 + $12 = $41/month
Total team members: 5 + 3 = 8

Notification Seats

What They Are

Notification seats allow you to add additional notification recipients who receive alerts but don’t have dashboard access.

What Notification Seat Holders Can Do

✅ Notifications Only:

Receive email notifications
Receive SMS notifications
Each seat allows 1 email + 1 SMS integration

❌ No Dashboard Access:

Cannot log in to dashboard
Cannot create or edit monitors
Cannot view incidents or metrics
Cannot configure settings

Use notification seats for stakeholders who need to be informed but don’t need to manage monitoring.

Pricing

Plan	Included Seats	Add-on Price
Free	0	Not available
Solo Basic	2 notification seats	Not available
Solo Pro	5 notification seats	$2/month per additional
Team	10 notification seats	$2/month per additional
Organization Basic	20 notification seats	$2/month per additional
Organization Standard	30 notification seats	$2/month per additional
Organization Enterprise	50 notification seats	$2/month per additional

Example: Solo Pro

Base Plan: Solo Pro ($15/month)
Included: 1 team member + 5 notification seats

Add 3 more notification seats:
Cost: 3 × $2 = $6/month

Total: $15 + $6 = $21/month
Total notification seats: 5 + 3 = 8

How Seats Affect Integration Limits

The number of email and SMS integrations you can create is calculated as:

Max Email/SMS = Owner + Team Seats + Notification Seats

Examples by Plan

Free Plan
Solo Basic
Solo Pro
Team Plan
Organization Basic

Owner: 1
Team Seats: 0
Notification Seats: 0

Max Email: 1
Max SMS: 1

Only the owner can receive email and SMS notifications.

Owner: 1
Team Seats: 0
Notification Seats: 2

Max Email: 3
Max SMS: 3

Owner + 2 notification contacts (no team members).

Owner: 1
Team Seats: 1
Notification Seats: 5

Max Email: 7
Max SMS: 7

Owner + 1 team member + 5 notification contacts.With 3 add-on notification seats:

Max Email: 10
Max SMS: 10
Cost: +$6/month

Owner: 1
Team Seats: 5
Notification Seats: 10

Max Email: 16
Max SMS: 16

Owner + 5 team members + 10 notification contacts.With 3 team + 5 notification add-ons:

Max Email: 24
Max SMS: 24
Cost: (3 × $4) + (5 × $2) = $22/month

Owner: 1
Team Seats: 10
Notification Seats: 20

Max Email: 31
Max SMS: 31

Owner + 10 team members + 20 notification contacts.

Free Integrations (Unlimited)

These integrations don’t count toward seat limits and are unlimited on all plans:

Slack - Team workspace notifications
Discord - Community notifications
Webhooks - Custom integrations
Telegram - Bot notifications
Pushover - Mobile push notifications
PagerDuty - Incident management

Maximize your notification reach by using free integrations alongside email and SMS.

Adding Team Members

Check Available Seats

Go to Settings → Team to see your current seat usage:

Team Members: 3 / 5 used
Available: 2 seats

Invite Team Member

Click “Invite Team Member” and enter their email address.

They Accept Invitation

They’ll receive an email invitation to join your organization.

They Get Access

Once accepted, they have full dashboard access and can add their own email/SMS integrations.

Team member added successfully!

If you’ve reached your team seat limit, you’ll need to purchase additional seats or upgrade your plan before inviting more members.

Adding Notification Seats

Check Available Seats

Go to Settings → Integrations to see your seat usage:

Email Integrations: 5 / 7 used
SMS Integrations: 3 / 7 used
Available: 2 seats

Add Integration

Click ”+ Add Integration” and select Email or SMS.

Configure Integration

Enter the email address or phone number and configure event preferences.

Create Integration

Click “Create” to add the integration.

Notification seat consumed, integration active!

Purchasing Add-on Seats

Go to Billing

Navigate to Settings → Billing.

View Current Seats

See your current seat allocation:

Team Seats: 5 included + 2 purchased = 7 total
Notification Seats: 10 included + 3 purchased = 13 total

Purchase Add-ons

Click “Purchase Additional Seats” and select:

Number of team seats ($4/month each)
Number of notification seats ($2/month each)

Complete Payment

Review the cost and complete payment.

Seats added immediately to your account!

Seat Management Best Practices

Use notification seats for stakeholders

Team seats (

4/month): For people who need to manage monitoring **Notification seats** (

2/month): For people who just need alertsExample:

Engineering team: Team seats (need dashboard access)
Management: Notification seats (just need alerts)
On-call rotation: Notification seats (alerts only)

Leverage free integrations

Use Slack, Discord, or webhooks for team-wide notifications without consuming seats:

Critical Alerts:
  - SMS: +1234567890 (on-call, uses seat)
  - Slack: #production (entire team, free)
  - Email: [email protected] (uses seat)

This way, the entire team gets Slack notifications, but only critical contacts consume seats.

Review seat usage regularly

Monthly review:

Check which integrations are active
Remove departed team members
Update phone numbers/emails
Consolidate duplicate integrations
Consider switching to free integrations where possible

Plan for growth

If you’re frequently hitting seat limits:

Consider upgrading to a higher plan tier
Higher tiers include more base seats
Add-on pricing stays the same ( $4 team,$ 2 notification)

Seat Preservation During Plan Changes

Upgrading

When you upgrade, purchased add-on seats are preserved:

Current: Solo Pro + 3 notification seats
Upgrade to: Team

Result:
- Team base: 5 team + 10 notification seats
- Preserved add-ons: +3 notification seats
- Total: 5 team + 13 notification seats

Downgrading

When you downgrade, purchased add-ons are preserved but may exceed new base limits:

Current: Team + 5 team seats + 10 notification seats
Downgrade to: Solo Pro

Result:
- Solo Pro base: 1 team + 5 notification seats
- Preserved add-ons: +5 team + 10 notification seats
- Total: 6 team + 15 notification seats

You keep your purchased add-ons even if they exceed the new plan’s base limits. You’re only charged for the add-ons, not penalized.

Removing Seats

Removing Team Members

Go to Team Settings

Navigate to Settings → Team.

Remove Member

Click the “Remove” button next to the team member.

Confirm Removal

Confirm the removal. Their access is revoked immediately.

Team seat freed up for reuse.

Removing Integrations

Go to Integrations

Navigate to Settings → Integrations.

Delete Integration

Click the “Delete” button next to the integration.

Confirm Deletion

Confirm the deletion. The integration is removed immediately.

Notification seat freed up for reuse.

Removing team members or integrations frees up seats for reuse, but doesn’t reduce your bill until you cancel the add-on subscription.

FAQ

What's the difference between team and notification seats?

Team seats: Full dashboard access + notifications (

4/month) **Notification seats**: Notifications only, no dashboard access (

2/month)Use team seats for people who manage monitoring, notification seats for people who just need alerts.

Can I convert a notification seat to a team seat?

No, but you can:

Remove the notification seat integration
Invite them as a team member (consumes team seat)
They can then add their own integrations

Do free integrations count toward limits?

No! Slack, Discord, Webhooks, Telegram, Pushover, and PagerDuty are unlimited on all plans.

What happens if I remove a team member?

Their dashboard access is revoked immediately
Their integrations are removed
The team seat is freed for reuse
They stop receiving notifications

Can I have multiple email addresses for one person?

Each seat allows 1 email + 1 SMS. For multiple emails for one person, you need multiple notification seats.

Do I get charged immediately for add-on seats?

Add-on seats are prorated for the current billing period and then charged at the full rate in subsequent periods.

Next Steps

Plans & Pricing

View all plan features and pricing

SMS Credits

Learn about SMS credit pricing

Setting Up Alerts

Configure notifications

Notification Profiles

Manage notification routing

Getting Started

Monitor Types

Essentials

Notifications

Status Pages

Integrations

Plans & Billing

Team & Notification Seats

What are Seats?

Team Seats

Notification Seats

Team Seats

What They Are

What Team Members Can Do

Pricing

Example: Team Plan

Notification Seats

What They Are

What Notification Seat Holders Can Do

Pricing

Example: Solo Pro

How Seats Affect Integration Limits

Examples by Plan

Free Integrations (Unlimited)

Adding Team Members

Adding Notification Seats

Purchasing Add-on Seats

Seat Management Best Practices

Seat Preservation During Plan Changes

Upgrading

Downgrading

Removing Seats

Removing Team Members

Removing Integrations

FAQ

Next Steps

Plans & Pricing

SMS Credits

Setting Up Alerts

Notification Profiles

Getting Started

Monitor Types

Essentials

Notifications

Status Pages

Integrations

Plans & Billing

​What are Seats?

Team Seats

Notification Seats

​Team Seats

​What They Are

​What Team Members Can Do

​Pricing

​Example: Team Plan

​Notification Seats

​What They Are

​What Notification Seat Holders Can Do

​Pricing

​Example: Solo Pro

​How Seats Affect Integration Limits

​Examples by Plan

​Free Integrations (Unlimited)

​Adding Team Members

​Adding Notification Seats

​Purchasing Add-on Seats

​Seat Management Best Practices

​Seat Preservation During Plan Changes

​Upgrading

​Downgrading

​Removing Seats

​Removing Team Members

​Removing Integrations

​FAQ

​Next Steps

Plans & Pricing

SMS Credits

Setting Up Alerts

Notification Profiles

What are Seats?

Team Seats

What They Are

What Team Members Can Do

Pricing

Example: Team Plan

Notification Seats

What They Are

What Notification Seat Holders Can Do

Pricing

Example: Solo Pro

How Seats Affect Integration Limits

Examples by Plan

Free Integrations (Unlimited)

Adding Team Members

Adding Notification Seats

Purchasing Add-on Seats

Seat Management Best Practices

Seat Preservation During Plan Changes

Upgrading

Downgrading

Removing Seats

Removing Team Members

Removing Integrations

FAQ

Next Steps